Set up an IVR

Owned by yichunlei
Last updated: Dec 12, 2020
2 min read

Set up your own IVR if you need to routing incoming calls via an auto attendant.

  1. Go to PBX > Call Features > IVR, click Add to add an IVR or edit the default IVR.

  2. Edit the Basic settings of the IVR.

    • IVR Name: Set a name for the IVR.

    • Prompt: select your custom IVR prompt.

    • Prompt Repeat Count: Set how many times the prompt will be played.

    • Response Timeout: Set how long the PBX will wait for the caller to operate.

    • Dial Extensions: Whether to allow callers to dial extension numbers via IVR.

    • Dial to Check Voicemail: Whether to allow users to check voicemail via IVR.

  3. Click Key Press Event tab, set the destination based on callers key presses.The following Key Press destination are supported.

    • Voicemail Blasting

    • Queues

    • DISA

    • IVR

    • Misc Destinations

    • Call back

    • Call Flow Control

    • Languages

    • Announcements

    • Feature Code Admin

    • Conferences

    • Ring Groups

    • Teminate Call

    • Extensions

    • Trunks

    • Custom Destinations

    • Call Recording

    • Paging and Intercom

    • Time Condistions

  4. On the Key Press Event page, set the Timeout destination and the Invalid Destination.

    • Timeout: If callers do not make an entry within the Prompt Repeat Count, they will be transferred to the Timeout destination.

    • Invalid: If callers enter a digit that is not defined in the IVR, they will be transferred to the Invalid destination.

  5. Click Save and Apply.